{"id":355457,"date":"2023-03-27T16:12:41","date_gmt":"2023-03-27T14:12:41","guid":{"rendered":"https:\/\/highxtar.com\/?p=355457"},"modified":"2023-03-27T16:12:41","modified_gmt":"2023-03-27T14:12:41","slug":"are-brands-suppressing-free-returns","status":"publish","type":"post","link":"https:\/\/highxtar.com\/en\/are-brands-suppressing-free-returns\/","title":{"rendered":"Are brands suppressing free returns?"},"content":{"rendered":"

As inflation culture becomes the norm and a pretext for changing business policy, more and more brands or retailers are looking for ways to cut costs by questioning free returns.<\/strong><\/p>\n

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This paradigm shift, induced by retailers such as Zara<\/strong>, seems to bring us into a new era in which free online returns could soon be a thing of the past. A change in logistics justified on the basis of “sustainability” to reduce the carbon footprint and the environmental impact of transport.<\/p>\n

Faced with this generalized increase in shipping and production costs, firms such as Zara began last year to charge UK customers \u00a31.95 for each online return. Now, the brand is extending that policy to Spain, with a \u20ac1.95 fee deducted from the refund processed unless the product is physically returned to the store.<\/p>\n

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Zara is now extending its return charge policy to Spain, one of its core markets. The retailer\u2019s fee of 1.95 euros will be deducted from a processed refund unless the product is dropped off in a store. #returns<\/a> #retail<\/a> #JHA<\/a> pic.twitter.com\/GSe9f1Jp2I<\/a><\/p>\n

— Jane Hali & Associates (@JHaliAssoc) February 7, 2023<\/a><\/p><\/blockquote>\n